1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your luggage tags durable?
Yes. They are made with strong, flexible materials designed to withstand rough handling, rain, and frequent travel.
6. Can I personalize the tags?
Many of our designs support personalization. You can add your name, initials, or contact information for extra security and style.
7. Are the tags easy to attach?
Yes. All tags come with strong, adjustable straps or loops that securely fasten to suitcase handles.
8. Do the tags have a clear information window?
Yes. Most models include a protected window where you can insert your contact details for easy identification.
9. Are they suitable for carry-on and checked luggage?
Yes. Our luggage tags work perfectly on both carry-on and checked bags.
10. Are the tags waterproof?
Most models are water-resistant or waterproof to protect your information during travel.
11. Do you offer matching travel sets?
Yes. We have coordinated luggage tag and passport holder sets, perfect for gifting or personal use.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my tags arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.